Returns & Exchanges
At Summer Moon Coffee, we want you to be completely satisfied with your wood-fired experience. If you are not happy with your purchase, we offer returns on non-perishable merchandise and gear within 30 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of why you would like to return the item.
Verify Eligibility
Ensure the item is unused, in its original packaging, and is not a perishable food item like roasted coffee beans or syrups.
Pack and Ship
Securely package your items and use the provided prepaid shipping label to send the package back to our roasting facility.
Receive Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing